Contact
Get in touch
We reply to every email.
Real humans, one business day max. The fastest way to reach us is the email below.
Email us
Monday–Friday · 9am–6pm Pacific Time
We reply within one business day, every time.
Order tracking
Where's my order?
Standard delivery is 4–10 business days. Tracking link comes by email when we ship.
Track an order →Returns
30-day returns, even on opened.
If something doesn't work for you, we refund or replace. No interrogation, no restocking fee.
Read the policy →Wholesale
Stock us at your shop?
If you run a salon, boutique or spa in the U.S., write to us with a few details and we'll send the wholesale deck.
Email us →Common questions
Before you write us
How long does shipping take?
4–10 business days anywhere in the U.S. Free on every order. We ship only within the United States.
What if my package is late or lost?
If tracking hasn't moved in 7+ days, or shows delivered but isn't there, email us with your order number. We replace or refund.
Are your products cruelty-free?
Yes — every product, every batch. We're Leaping Bunny aligned, and we test only on ourselves first. Read our ingredients philosophy →
I have a sensitive skin question. Can you help?
Yes. Write us with your concern (allergies, conditions, what you've tried) and we'll suggest a product that fits — or honestly tell you if ours isn't the right match.
I'm a press/PR contact. Where do I write?
Press inquiries to support@aurayarco.com with "Press" in the subject. We respond within 48 hours with samples and key info.
More answers in our FAQ →