Shipping Policy

Last updated: June 2026

1. Where we ship

We ship exclusively within the United States (all 50 states, plus APO/FPO/DPO military addresses). We do not currently ship internationally. If you place an order with a non-US shipping address, the order will be cancelled and refunded.

2. Shipping cost

Free U.S. shipping on every order — no minimum required.

3. Processing time

Orders are processed within 1–2 business days of payment (Monday–Friday, excluding US holidays). You'll receive a tracking number by email as soon as your order leaves our warehouse.

4. Delivery time

4–10 business days from order placement to delivery anywhere in the contiguous United States. Most orders arrive within 6–8 days. Alaska, Hawaii, and US territories may take 1–2 extra days.

5. Tracking

You'll receive an email with a tracking number once your order ships. You can also track any order at aurayarco.com/pages/track-order.

6. Lost, stolen, or delayed packages

If your tracking has not updated in 7+ days, or your package shows delivered but is missing, email support@aurayarco.com with your order number. We'll work with the carrier and replace or refund the order if we cannot recover it.

7. Wrong address

If the shipping address you provided is incorrect or incomplete and the package is returned to us, we'll re-ship for the actual shipping cost. Please double-check your address at checkout.

8. Damaged in transit

If your order arrives damaged, photograph the package and product within 48 hours of delivery and email support@aurayarco.com. We'll send a free replacement.

9. Questions

For anything shipping-related, write us at support@aurayarco.com. We reply within one business day.